Privacy Policy

ZAP’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by ZAP anytime you interact with ZAP, such as when you visit our website, when you purchase ZAP products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at ZAP, and we go to great lengths to protect it. Why we collect personal information We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want ZAP to keep you up to date with ZAP news, software updates and the latest information on products and services click www.zapworld.com/user login and update your personal contact information and preferences. What information we collect and how we may use it There are a number of situations in which your personal information may help us give you better products. For example: We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. When you interact with ZAP, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the ZAP products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue. We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We collect information regarding customer activities on our websites. This helps us to determine how best to provide User ID or Namee useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them. We may use personal information to provie products that you have requested as well as for auditing, research, and analysis to improve ZAP’s products. Your ZAP User ID or Name and related information The ZAP website, as well as ZAP services allows you to create a “ZAP User ID or Name” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal ZAP User ID or Name — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the ZAP Store or register a new product, all you need to do is enter your ZAP User ID or Name and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your ZAP User ID or Name it will be available for all your transactions with ZAP globally. Gift services ZAP also enables you to purchase and send gift certificates and products, to family members, friends or colleagues. To fulfill your request, ZAP may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, and so on. The personal information you provide about that person is used only for the purpose for which it is collected. ZAP will not use the information collected to market directly to that person. Publicly displayed information is public If you use a bulletin board or chat room on a ZAP website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. ZAP is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, ZAP will collect that information from your interaction and the information will become publicly available. When we disclose your information ZAP takes your privacy very seriously. ZAP does not sell or rent your contact information to other marketers. Within the ZAP Group To help us provide superior service, your personal information may be shared with legal entities within the ZAP group globally who will take steps to safeguard it in accordance with ZAP’s privacy policy. With our service provide User ID or Nameers, vendors, and strategic partners There are also times when it may be advantageous for ZAP to make certain personal information about you available to companies that ZAP has a strategic relationship with or that perform work for ZAP to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with ZAP’s policies, except if we inform you otherwise at the time of collection. For example, when you purchase and activate your iPhone, you authorize ZAP and its carrier to exchange the information that you provide during the activation process to carry out service. If you are approved for service, your account will be governed by ZAP and its carrier’s respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the ZAP website. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. How we protect your personal information ZAP takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The ZAP Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the ZAP Online Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari. Integrity of your personal information ZAP has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.zapworld.com/user. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below. Kids ZAP recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the ZAP purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to ZAP and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. Cookies and other technologies As is standard practice on many corporate websites, ZAP’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. For example, knowing your first name lets us welcome you with a greeting the next time you visit the ZAP Store. Information such as your country and language — and if you’re an educator, your school — helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products, and provide you with customer service. If, however, you prefer not to enable cookies, please go to www.zapworld.com/legal/privacy/aboutcookies.html, which explains step by step how you can disable cookies. Please note that certain features of the ZAP website will not be available once cookies are disabled. As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. ZAP will not use the information collected to market directly to that person. In some of our email messages we use a “click-through URL” linked to content on the ZAP website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We store all of this information in a secure database located in Santa Rosa, California, in the United States. Our company wide commitment to your privacy As we said, ZAP takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guides to ZAP employees and strictly enforce privacy safeguards within the company. In addition, ZAP supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce. International users ZAP’s website has links to the sites of other companies. ZAP is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Privacy questions If you have questions or concerns about ZAP’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The ZAP Data Controller in your region will respond to your inquiry within 30 days. Country or Region: Contact Information: United States privacy@zapworld.com If you do not want ZAP to keep you up to date with ZAP news, software updates and the latest information on products and services click www.zapworld.com/user and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so. ZAP may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy. ZAP Inc. 501 Fourth Street, Santa Rosa,, California, USA, 95401 Last updated November 29, 2007 © 2007 ZAP Inc. All rights reserved.